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SERVICES


"TENNIS MENACE - NOT A WAREHOUSE"


Frequently Asked Questions


1) How do I place my order?
a) All orders paid by credit card, should be placed using our Secure Online Order Form.
We do not accept credit cards not issued in the U.S. with the possible exception of Amex.
If paying by another method, simply send us an e-mail inquiry. Do not use the order form.
Please read directions beforehand, so that you are aware of all of our terms & policies.
See item #12 for details on acceptable payment methods for domestic & international sales.

2) What are the shipping costs?
a) Determined for each order & destination. We thus need the complete order as well as
your complete address, to quote the cost of shipping. We do match our competitors offer
of FREE domestic shipping on orders of $75.00+ (for product sold elsewhere.) EXCEPTIONS:
Our Exclusive Products, Discontinued or Used Racquets, Racquets sent for Servicing, Labor,
Tennis Balls, Ball Machines, Stringing Machines, Products sold at any Negotiated Pricing.
The cost of the return shipping for racquets sent for Servicing does not qualify either.

We use U.S. Mail, or UPS. Depending upon the value of the shipment and where it's going.
A Signature may be Required Upon Delivery. We can not ship using your shipping accounts.

3) The price listed is the same as I see from every other online Tennis Retailer.
a) We are forced by the manufacturers to list a Minimum Advertised Price on most of their
current products that we even mention on our site, the same prices you see from all other
dealers selling them online. All we can say is "You won't be disappointed".

4) I do not see a price. It just says "NA", so what is the price?
a) "NA" means that the item is currently Not IN STOCK. We continue to list it, as we
may possibly be able to get them. You would simply need to ask.

5) Why is the item I want so expensive? "I paid much less in the past".
a) The price of a specific item is based upon many factors. Availability & thus price is
ultimately dependent upon supply & demand. You may inquire, if a competitor has a better
price on a current product & we will see if we can make an adjusment. Discontinued items,
that are no longer available from their manufacture will not necessarily be the same price
now as they were in the past. These products, which can be quite rare, are often obtained
from sources around the world, & our costs to acquire them can possibly be extremely high.
We thus rarely negotiate prices, unless we are matching or beating a competitor.

6) I found the same racquet at a competitor, for much less. Why?
a) Most people are not aware of the little games many racquet manufactures play. Often
discontinued racquets are brought back to market years after they've been discontinued.
These look alike racquets are often similar in appearance only. The spec's & manufacturing
tolerances and even the overall design of these racquet's structures can be in many cases
entirely different. Unfortunately this done by most of the major racquet manufactures. It
would be honest of companies such as Prince, Wilson, & Head to inform you, their loyal
customers, that they are being offered products that may be different from originals.
However do not hold your breath waiting for that to happen. To them it's just business.
We do not normally sell any of these re-issue racquets. Everything we offer for sale, is
original. Obviously, if you find the same item for less somewhere else, we may be willing
adjust the price. All we need to know is which of our competitors ia beating our price.

7) What grip sizes are available?
a) We list the grip sizes, on discontinued & used racquets in most cases. If a size is not
listed, please contact us. Current models are available in all of the grip sizes that the
manufacture produces it in. Sze are 0=4", 1= 4 1/8, 2= 4 1/4, 3= 4 3/8, 4= 4 1/2 5= 4 5/8.
(in rare cases 6=4 3/4. We abreviate by our listing sizes: 0, 1/8, 1/4, 3/8, 1/2, 5/8, 3/4.
Sizes can easily be increased by 1 size, but & we do not advise more than a 2 size increase.
In some cases, grip sizes can be reduced. Some racquets can also have their grips replaced
via the installation of Brand New Pallets.

8) What is the condition of the racquet listed?
a) All our racquets are Brand New, unless otherwise indicated. A condition legend with our
detailed explanation of the racquet condition differences, is located close to the top of the
racquets page. We don't sell used racquets that have been structuraly damaged in any way.
Other than their having some cosmetic issues, all used racquets are like they were brand new.
There are no cracks, no wear to the racquets graphite material, no damaged grommets, nothing!
We meticulously check each racquet. We're highly aware of the damage that racquets can endure
they are subjected to high heat, such as being stored in a hot automobile. If they are not 100%
perfect, we do not sell them. We have a impeccable reputation to maintain.

9) What are your policies pertaining to stringing?
a) All our racquets, can be strung @ $19.95 + the price of string listed on our string page.
Some racquets come w/ Free Stringing. There's a list of these Strings on the racquets page.
Do not expect or ask us to substitute your sting of choice and simply charge the difference.

10) Why should I get my racquet strung by Tennis Menace?, I can get it strung locally.
Tennis stringing is both a Science and an Art. The experience & the know how of racquet
stringers varies, just like that of a Doctor. If you don't care that much about how well
your racquet gets strung, which may directly influence how well it performs, as well as
how the strings hold up, get it strung by just anyone. If you desire peak performance
from your racquet, as well as the best durability your racquet and string combination
can deliver, it should be strung by someone who really cares. If we didn't do a better
job, how could we expect you to be a repeat customer? All racquets are strung by owner
Howard Matthews. I have over 43 years of racquet sales and stringing experience & hold
a U.S.R.S.A. Master Racquet Technician Certification, as well as a Bachelor of Science
degree from the City University of New York, wih my education in Engineering starting @
the highly prestigious Brooklyn Technical High School. All those years working behind a
stringing machine as well as my level of education simply lead to your getting a better
stringing. For additional info on the issues pertaining to racquet stringing, read both
our INFO page as well as the detailed info in my book, the title of which is aptly named
Everything You've Always Wanted to Know About Tennis String *(but were Afraid to Ask)"
It's not for sale, but available for all to enjoy ^& learn from, right here on the site.

11) What are Grommets & why are they so important?
a) Grommets which also include the Headguard are the little plastic tubes each of the
strings go though as they pass through the racquet frame. Grommets protect the strings
from being damaged by the sharp edges of the string holes & protect the racquet from any
damage by the garrote like effect of the tensioned string. The "Headguard / Bumperguard"
protects the racquet from abrasion due to the racquet coming into contact with the court
surface. If your racquet does not have intact grommets, it can't be strung properly.

12) What forms of payment do you normally accept?
a) U.S. customers; U.S. issued Visa, MasterCard, Discover, Ameican Express, Paypal,
U.S. Postal Money Orders.

b) Outside the U.S., American Express?, International Postal Money Orders?, Western Union Wires,
Bank Account or Balance Funded Paypal, or Bank Wires (Additional fee's may apply). All in U.S.D.!

13) Will you ship to a location other than the billing address of card? (in U.S. Only!)
a) Yes!, if your Credit Card issuer has alternate "ship to info" on file, and is willing to verify
that information, when we contact them. If your card issuer will not verify, then we can't do it.

14) Why will you only ship to an address my card issuer will verify?
a) We do this to protect you!, as well as US against credit card fraud. Anyone who ever had access
to your card, has all the info needed to place an order using the card #, exp. date & security code,
to order goods and have them shipped wherever they want. While you wouldn't be liable it would still
create a nuisance for you as well as a chargback for US the merchant. Tennis Menace has never had any
fraudulent transactions, due to our being extra careful. Note the following: The name and address on
file with your card issuer must match the name and address you provide to us, except in cases where
you are requesting we ship to an someone other than the cardholder, or to alternate location. If that
is the case, your card issuer must have the alternate name & or address on file and verify it with us.
Please don't request for us to make an exception, in your case. We have heard every story in the book.
Telling us how no other merchant has ever had this policy, or that you recently moved and have not yet
had a chance to change your address is not a valid response. There are payment options that remove all
risk to us, and these are viable alternatives to Credit Card payment, if you need to utilize them.

15) Why do you sometimes require a signature upon delivery of C.C. orders?
a) This is a requirement of your card issuer, not ours! Credit Card Issuers request a signature upon
delivery when the card is not present at the point of sale, for high value orders. If you know that no one
will not be available to sign for the shipment at the address we are shipping to you at, you can wait for
the delivery to be attempted and then make arrangements to pick up the item from your Post Office or area
UPS facility. You will have to show ID and sign for it there as well.

16) What are your return policies & warranties?
a) Tennis Menace is not the warrantor of the products sold. The individual manufactures warrant the goods.
Often older New Racquets with plastic on the grip, will have issues when that old plastic film is removed,
in some cases destroying the grip, as it sticks to the film. We are not responsible for any such damage, &
obviously could not know if it would happen without removing that plastic. Contact the manufacture & inquire
as to having the grip replaced under their NEW Racquet Warranty. If you ask us to remove the film prior to
shipping, we have ways of getting it off, possibly without damaging the grip, however those racquets wouldn't
be returnable as new, if you decided to return them, so consider that before making any decision on removal.
Once product has been used, all warranties are dealt with by the manufacture. We'll assist you if desired.
In some cases these manufactures are no longer in business, so there are no longer any warrantees in place.

b) We accept returns on a case by case basis, and you must obtain a Return Authorization prior to doing so.
Products must be returned to us in the same condition they were in when we shipped them. Open packages,
or racquets or strings that have been used, are not returnable to us for refunds. Restocking fees may apply
when goods are returned to us. You will be informed of any such restocking fee's along with your receiving
Authorization to Return. If TENNIS MENACE made the error, we will make you whole again.
We may be willing to buy back products that have been used, AT OUR DISCRETION.

You are asked if you have read & agree to these policies when you place order on our Order Form.
You will again be asked if you agree to these terms, when you provide your final approval for us
to ship your order. You will thus have twice agreed to these terms before we ship your order!


"TENNIS MENACE - NOT A WAREHOUSE"

2305 BRICK MILL COURT / DULUTH, GA 30096 U.S.A.

INTERNET PRICES NOT VALID IN RETAIL STORE

OPEN 365 DAYS - 8 AM-12 Midnight Eastern / Ph/Txt (678) 787-1606

USE OUR SECURE ONLINE ORDER FORM (Data Encrypted)



NO MINIMUM ORDER!

U.S. Shipping via U.P.S. OR U.S.P.S. (A SIGNATURE MAY BE REQUIRED)
WE SHIP "ONLY" TO ADDRESSES VERIFIED BY CREDIT CARD ISSUERS

PAYMENTS IN THE UNITED STATES by:
VISA, MASTER, AMEX, DISC., U.S. POSTAL M.O., PAYPAL (Restrictions apply)

INTERNATIONAL PAYMENTS ACCEPTED:
AMEX, WESTERN UNION, BANK WIRE, PAYPAL (Restrictions Apply)

INTERNATIONAL SHIPPING VIA:
UPS (IF PAID BY AMERICAN EXPRESS CARD)
INSURED AIR-MAIL (IF PAID BY OTHER METHODS)

BUYER IS RESPONSIBLE FOR ALL DUTY, TAX, VAT, or BROKERAGE FEES
IF SHIPMENT IS REFUSED, THEY'RE DEDUCTED FROM APPLICABLE REFUND.
ALSO DEDUCTED, BEFORE ANY REFUND WOULD BE SHIPPING BOTH WAYS


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